I was approached by an older Gentleman named Jim outside of Bealls store in Palm Coast Florida on. The charges were not fraudulent considering he never received confirmation his account was cancelled nor did he speak to a live agent to do so. Please note we stand by our original reply. Please accept this as confirmation we have received Mr.********' rejection. The purpose for my complaint was to further document and warn others of ******* Newspaper unethical business practices! The************ fraud department literally had to reissue me another************ card as ******* continued to fraudulently use predatory practices and unscrupulous means to get payment on an account that was clearly closed. This reputable company utilized phone logs and receipts that I provided to them and further agreed that not only was my ******* account requested to be closed (4) times but this company knowingly accepted payment on this CLOSED account. I was NOT asking for a refund as************ credit card fraud department reimbursed EVERY recurring charge that was made by ******* from February 2022 to present. I do not accept ******* newspaper response because it's far from the truth. (The consumer indicated he/she DID NOT accept the response from the business.) We appreciate the opportunity to address these concerns. Additional disputed charges will result in a past due balance. These charges are accurate and a refund will not be given. He continues to dispute charges with his bank he remained active and maintained access until his account was stopped. His account was canceled by an agent and his credit card was removed. Our customer service numbers do not offer the ability to leave a voicemail, Mr.******** perhaps called the incorrect number or someone not within the Customer Service team. All ******* publications require all terminations to be processed with a LIVE agent this is why his account was not terminated. Please accept this as confirmation we have received Mr.********'s complaint. I would like to receive the Pennysaver Free and Not have to be roped into a paid subscription of the News Journal which I cancelled several months ago. He signed me up for a subscription for the News Journal - which I do not, I want the Pennysaver! Yet now I am roped into a paid subscription in order to receive a free subscription (one of which used to be delivered free to me and still is to all of my neighbors EXCEPT me! This seems like a scam and takes advantage of people. The man told me in order to get the Pennysaver delivered, I would have to subscribe to the News Journal Print Edition and only then would he send a message to the Pennysaver delivery person to have the Pennysaver back to my address. She gave me Circulation number 86 and I called and spoke to a representative and asked if I could have the Pennysaver sent to my drive as my neighbors do, I explained that for some reason, it was not being delivered. While talking to the representative I asked how I could get the Pennysaver delivered to my home as all of my neighbors received the Pennysaver, but I did not and would like to receive it as for some reason they stopped delivering the free publication to my drive. Today, SeptemI called the Phone number in the Daytona Beach Pennysaver to place an ad for a garage sale.
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